Question 1

What is MedMax Care?

Accepted Answer

MedMax Care is a medical travel facilitation company that connects international patients with world-class hospitals and specialists in India. We handle everything from selecting the right doctor and hospital to travel, accommodation, and aftercare.

Question 2

How do I get started?

Accepted Answer

Simply fill out our enquiry form or call our patient helpline. A dedicated case manager will contact you within 24 hours to understand your medical needs, gather reports, and recommend the best specialists and hospitals for your condition.

Question 3

Is MedMax Care free for patients?

Accepted Answer

Yes. Our facilitation services are completely free for patients. We are compensated by our hospital partners, so you pay only the medical costs — with no hidden facilitation fees.

Question 4

Which countries do you serve?

Accepted Answer

We currently serve patients from the UK, Europe, the Middle East, Africa, and Southeast Asia. If you are unsure whether we cover your country, contact us and we will confirm.

Question 5

Can I get a second opinion before travelling?

Accepted Answer

Absolutely. We offer free remote second-opinion consultations with senior specialists. Share your medical reports and scans with us, and we will arrange a video or written opinion — usually within 3–5 business days.

Question 6

What medical records should I send?

Accepted Answer

Please share your latest diagnosis reports, imaging (MRI, CT, X-ray), blood test results, current medication list, and a brief history of your condition. The more detail you provide, the more accurate and useful the specialist's assessment will be.

Question 7

Are the doctors JCI- or NABH-accredited?

Accepted Answer

Yes. All hospitals in our network hold JCI (Joint Commission International) or NABH accreditation, and our listed specialists are board-certified with verified credentials and significant clinical experience.

Question 8

Do you assist with visa applications?

Accepted Answer

Yes. We provide a formal invitation letter from the treating hospital to support your medical visa application. Our team guides you through the Indian e-Medical Visa process step by step.

Question 9

Can a companion travel with me?

Accepted Answer

Yes, and we strongly encourage it. We can arrange accommodation for up to two companions near the hospital, and the Indian medical visa allows one attendant to accompany the patient.

Question 10

What airport and ground transport services do you offer?

Accepted Answer

We arrange airport pick-up and drop-off, inter-city transfers, and hospital-to-hotel shuttles. A local care coordinator is available around the clock to assist you during your stay.

Question 11

How far in advance should I plan my trip?

Accepted Answer

We recommend starting the process at least 4–6 weeks before your intended travel date. However, for urgent cases we can fast-track arrangements within 72 hours.

Question 12

How much does treatment cost compared to the UK?

Accepted Answer

Treatment costs in India are typically 60–80% lower than equivalent private procedures in the UK. For example, a knee replacement that costs £12,000–£15,000 privately in the UK is available from £3,500–£5,000 in India at an equivalent-quality JCI-accredited hospital.

Question 13

Can I get a cost estimate before I travel?

Accepted Answer

Yes. Once we review your reports, we will provide a detailed cost estimate covering surgeon fees, hospital charges, anaesthesia, implants (if applicable), and a standard post-operative stay. This estimate is provided in writing before you commit to travel.

Question 14

What payment methods are accepted?

Accepted Answer

Most partner hospitals accept bank transfers (SWIFT/IBAN), credit/debit cards, and cash in major currencies (GBP, EUR, USD). We recommend confirming accepted methods with your assigned case manager.

Question 15

Does travel insurance cover medical treatment abroad?

Accepted Answer

Standard travel insurance typically does not cover planned medical procedures. Some specialist medical travel insurance providers do offer cover — we can point you towards suitable providers. Always check your policy before travelling.

Question 16

Will I have language support at the hospital?

Accepted Answer

Yes. All major hospitals in our network have dedicated international patient departments with English-speaking coordinators and translators available for other languages on request.

Question 17

What happens if there is a complication during treatment?

Accepted Answer

Your treating hospital will manage any clinical complications under the same world-class care standards. Our on-ground coordinator remains your point of contact throughout. We also recommend travel insurance with medical evacuation cover for added peace of mind.

Question 18

How do I receive follow-up care once I return home?

Accepted Answer

We provide a comprehensive discharge summary and aftercare plan to share with your GP or local specialist. Your MedMax case manager remains available for follow-up questions, and our partner hospitals offer telemedicine consultations for remote post-operative reviews.

Question 19

Can my home doctor access my medical records from India?

Accepted Answer

Yes. All records, including operative notes, pathology results, imaging, and discharge summaries, are provided in digital format. With your consent, we can coordinate directly with your home physician.

Frequently Asked Questions

Getting Started

Ready to open the door to better health?

Book a call with our team