Last updated: May 2026. This policy explains how MedMax Care collects and uses your personal data.
MedMax Care ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (medmaxcare.in) and services. By using our platform, you consent to the practices described in this policy.
We collect information you provide directly, including: full name, email address, phone number (including dial code), country of residence, medical queries or condition descriptions, and messages submitted via our contact or enquiry forms. We also automatically collect technical data such as IP address, browser type, device information, and pages visited via cookies and analytics tools.
We use your personal information to: respond to your enquiries and facilitate consultation bookings; connect you with appropriate hospitals and medical specialists; send you relevant medical tourism information and follow-ups; improve our website and services; comply with legal obligations. We do not sell your personal data to third parties.
We may share your information with: partner hospitals and doctors who are relevant to your treatment enquiry (with your knowledge); trusted service providers who assist in operating our platform (e.g. email services, analytics); legal authorities if required by law. All third parties we share data with are required to handle it securely and in accordance with applicable data protection laws.
Any health-related information you share with us is treated with the highest level of confidentiality. It is used solely to facilitate your care and is shared only with the relevant medical partners with your implicit consent. We do not use medical data for marketing purposes.
Our website uses cookies to enhance your browsing experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the website. We use Google Analytics and similar tools which may set their own cookies.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and form data is typically retained for up to 2 years. You may request deletion of your data at any time by contacting us.
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; withdraw consent to processing; lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@medmaxcare.in.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.
As we operate internationally, your data may be transferred to and processed in countries other than your own, including India and the United Kingdom. We ensure appropriate safeguards are in place for any such transfers in compliance with applicable data protection laws.
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: info@medmaxcare.in or by post: MedMax Care, 5825/07, New Chandrawal, Jawahar Nagar, Delhi 110007, India.